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To Contact Friedberg Direct Customer
Support:
- TELEPHONE
- E-MAIL
1.
TELEPHONE
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Sales
& Trader Education:
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Customer
Support in Canada:
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416.350.2909
or
1.800.457.6614 - Toll Free
FAX:
416.364.5385
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9AM
to 4PM:
416.350.2909 or 1.800.457.6614
After
Hours
1.888.296.5012
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Customer support is available on a
24-hour basis by telephone from Sunday 5:00 PM Toronto
time to Friday 4:00 PM Toronto
time.
Dealing Support
The dealing desk is open 24 hours a
day from Sunday evening at 5:00 PM Toronto
time to Friday afternoon at 4:00 PM Toronto
time to assist clients in placing orders via the Internet or telephone.
Dealing
Telephone Number: 1.888.296.5012
Trading By Telephone
When trading over the telephone,
clients receive the same quotes available via the Friedberg Direct
Trading Station. The Forex Staff maintain telephone lines exclusively for
dealing and have sufficient capacity to handle all client transactions
over the telephone during trading hours. There is no additional fee to
trade over the telephone. Please note that trades placed over the
telephone will not show on the system automatically (it may take several
minutes) since the Friedberg Direct staff enters it manually.
Dealing
Telephone Number: 1.888.296.5012
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 Friedberg PHONE ETIQUETTE
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Example: Trader, "Hi, my name is Joe Smith, account number
5029."
Please give me a price on USD/JPY (or USD/CHF, or EUR/USD, or GBP/USD)
for (number of lots you want to trade) lot(s).
Example: “Please
give me a price on USD/JPY for 3 lots.”
The dealer will respond with a 2-way price quote. For example, he may
quote USD/JPY at: 125.10 - 125.15 (but he will probably just say 125.10
- 15).
Example: Dealer,
“125.10-15”
So you can either buy USD/JPY at 125.15, or you may sell USD/JPY at
125.10.
To buy USD/JPY you can say any of
the following: "15", "I buy", "I buy at
15", "mine", or "mine at 15". To sell USD/JPY,
you can say any of the following: "10", "I sell",
"I sell at 10", "yours", or "yours at
10".
Example: Trader, “I buy at
15.”
You would normally have 3-5 seconds to respond (sometimes more sometimes
less) prior to a price change, depending on market volatility.
If no response is given and the
price changes, the dealer will say "change", "price
change", "off" or "your risk". In this case
you may ask for a price again.
If you do respond with a buy or
sell, the dealer will say, "done" or indicate to you that
your trade is executed. You can also state to the dealer that you would
like your stop-loss at ____, and a limit at ____.
Example: Dealer, “Done”
Trader, “Place a stop-loss at 124.80
and a limit at 126.00”
Dealer, "Got it." (The dealer will then hang up)
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When is it appropriate to call
the dealing desk?
All Friedberg Direct clients are
encouraged to call the dealing desk under the following conditions:
- No immediate access to the Internet
- Trader fails to receive a confirmation
on an order placed online
- Internet failure or failure to connect
to the Friedberg Direct server
For any other inquiries that are not
trade related please call Friedberg Direct’s customer support
staff, which is available 24-hours a day to assist you at 1.888.296.5012
What if the trade was executed
incorrectly?
If you believe that a trade was
executed incorrectly please contact the dealing desk immediately. Make
sure that you have on hand all information pertaining to the trade
including: ticket number, time of the trade, and nature of the problem.
The trade will be audited, and when necessary an adjustment will be made
in a timely manner.
2.
E-MAIL:
Customer support is available on a
24-hour basis by e-mail from Sunday 5:00 PM Toronto
time to Friday 4:00 PM Toronto
time.
To receive the quickest response,
please e-mail direct@friedberg.ca or
admin@fxcm.ca
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